Frequently Asked Questions
Everything you need to know about our handcrafted supplies and shipping.
What materials are used in Boardwalk Beads products?
We source high-quality materials including semi-precious gemstones, glass, wood, and lead-free metals to ensure your jewelry designs are both beautiful and durable.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-5 business days, while international shipping varies by destination.
Do you offer bulk or wholesale discounts?
Yes, we offer tiered pricing for bulk orders. Please contact our support team or check our wholesale page for specific discount codes based on your order volume.
What is your return policy?
We accept returns on unused and unopened items within 30 days of purchase. Please note that custom-cut strands or clearance items are final sale.
Can I track my shipment?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.